Messages
Recently, I became a member of rushcard within the last 2 months and I have to say I have been very upset ever since. The reason for becoming a rushcard member is to show that I support “my people” in everything we do cause that’s the only way we make sure everyone is moving forward. Let me make you aware of some of the issues that I have had just in these past 2 months. On August 1, 2008 for whatever reason the systems were down and I wasn’t able to access any of my funds. This is something that I feel is unacceptable for a customer to not have access to their funds. To add matters worst this happened on the 1st of the month when all bills are due, so of course my rent was not paid on time, I had to borrow money to get back and forth to work because I didn’t have any gas what so ever in my vehicle. This wouldn’t be a problem if I was the type to always carry cash but I find carry cash to be careless so I rely on my check/debt card for access to my funds. The situation just escalated and went down hill from there. After going to 3 gas stations trying to figure out why my card was working thinking that this was a gas station issue I began to call rushcard 866 number. I repeatly called 1-866-766-2229 to receive the busy signal for 2 hours straight. When I finally got through to the automative system I was place on hold for another hour. I spoke with someone who explained to me the issue and said they didn’t know what happened with the system and also didn’t know how long it would take for the systems to start working again. This all started approximately around 11:45 am and I had to be at work for 2pm. I continued trying to access my funds up until because I had to pay my rent and put gas in my car to even get to work.. Due to this problem I was late for work, had to ask a manager to pay for a taxi for me so I could get to work. That is a very embarrassing feeling. So to add insult to injury, when I spoke with the lady over the phone I asked to speak with her manager I waited for another 45 mins for a manager we spoke on the phone and she was very rude, acted as if she really didn’t care and eventually she hung up on me after I continued to stress to her that this is a issue that I feel should have some sort of compensation for the fee’s I got hit with for not paying two of my bills on time and my taxi ride from and to work. After the manager hung up on me, every time after that when I would try to call and finally get through once I would get to the option to speak to someone they would pick up the phone and hang it up. I think this is very unprofessional of your employees and I have never been treated like this as a customer. I thought I was doing something right by supporting the Russell Simmons rushcard because his name holds a lot of power in my house hold and I have just been very disappointed with the card since I became a member. Another problem I tend to have a lot is my card declines a lot when I know there are funds in my account. This happens especially when trying to use my card to pay for gas so this then forces me to use a ATM that will charge me because I am a new Orleans resident and there’s only your rushcard ATMS in Wal-Mart’s and there hasn’t been one build around my neighborhood after Katrina. I was just wondering what would you do about this if you were a customer experiencing these issues. I work in sales and have been for a while I know how things work and I am also aware that these problems occur but what will you do as a company to keep your customers happy or to try to recover from this. If you came up with nothing but a I’m sorry, which is not something I even had a chance to hear from the manager, she seemed so aggravated by the many phone calls that were probably made that day “which is once again not my concern or problem, I’m the customer”. But if nothing can be done can someone please email me the info to close my account. This is a problem that I would like resolved soon and I really don’t want to be lost in the loops again!!! SO PLEASE DON’T DISREGARD MY EMAIL, I HAVE FELT THAT WAY ONCE BEFORE FROM THE RUSHCARD EMPLOYEES.
I can be contacted via email AmbrosiaR0711@yahoo.com
Dear Mr. Simmons,
This is from the heart.
I have been a Rush Card member for over a year now and there has been nothing but problems. I believe in good people and in hip hop, and the advancement of not only black people, but the the hard working middle class as a whole. This, along with having less than satisfactory credit, is my sole purpose for being an avid rush card supporter. The problem is, Rush Card does not feel the same way about its patrons.
For the second time, I've made a transaction to pay my rent, (which is NOT payed and I am getting hit with all sorts of late fees for) and for an "unknown reason" to me, or Rush Card when I call up there, it has been declined, despite the transaction going through on the other end. I also cleaerly had more than enough money in my account to make this transaction. Here's the problem: EVEN THOUGH THE TRANSACTION WAS DECLINED, THERE IS STILL A PENDING TRANSACTION ON MY ACCOUNT FOR ABOUT 300$! I do not have access to this money. Every time I call and talk to one of your HORRIBLE customer service reps, they DO NOT fully understand and keep giving me these scripted responses. They tell me to get the merchant in question to fax over a merchant release of funds form and the funds will be released into my account within 1-3 hrs. The problem is, THE MERCHANT DID NOT DECLINE THE TRANSACTION, RUSH CARD DID! And they did it for an unknown reason. So when I contact the merchant, they say,"well sir, we can't authorize a release of funds because the transaction never went through on RUSHCARD's behalf. THEY DECLINED IT FOR AN UNKNOWN REASON." Therefore, leaving my HARD EARNED money sitting in RUSHCARD's system for their discretion.
Mr. Simmons, I do NOT have millions, thousands, or even hundreds of dollars. In fact, after that, I dont even have 20$ to my name. I still have to save my change and go to the coinstar machine when it piles up. I'm a broke college student/waiter who works hard at acheiving his goals, but Rush Card is literally holding me back. I am on the brink of eviction because of Rush Card and I know that you could NOT be aware of these things because you don't seem like that kind of businessman. You seem to be genuine and sincere about helping people. After my funds get released back in to my account (which could take weeks) I will still be in debt from the late fees and other charges from not being able to pay rent and this is literally ALL RUSHCARD'S FAULT. I am not a sheister trying to get over, I am a sincere guy who's life is being screwed over because RUSHCARD is unrightfully holding my hard earned money in their system.
IN CONCLUSION,
Mr. Simmons, This is a cry for help. Help me, the rest of your rush card users and yourself by actually doing good business. I love what you've done for hiphop, and I'm sure my lowly opinion doesn't matter to you much, but if everyone knew what kind of business Rush Card REALLY is, then they would form a different opinion of you for being the face of this company. I'm struggling trying to keep my head above water Mr. Simmons, and the LAST thing that I need is for my "BANK" to aid in helping me drown. Please contact me as soon as possible if that is possible. If not, again I love what you've done for hip hop and for everyone as a whole, but you will have completely lost a die-hard supporter of Russell Simmons.
Sincerely,
Duane Grant
P: 765-409-2460
Hi....I have been trying to find some type of way of contacting u...i have a few things that I would like to get your professional view on...if possible please respond....
Martilla Daivs
3451 Texas, St.Louis mo.
63118
314-732-8508
314-771-0516
I would like your opinion on some of my music. Please write me to direct me where to send a copey my CD to you . My address is 2301 Godby Rd. Apt.# F23 College Park, Ga. 30349
To: agent@rushcard.com; complaints@complaints.com; Shearin, Thelma (DMHMRSAS)
Subject: DO NOT DELETE - SERIOUS PROBLEM
Dear Mr Simmons,
I have been a card user of the Rush Card for 2 1/2 years , I love it had no problems. Until one day On Nov 28,2007 I went to the ATM and was unable to use my card. So I called Rush Card they said that they was having a problem with the ATM's and that it will be fixed by the end of business day , well the next day was the same problem I called Rush Card again. The lady said that I can use my card at any ATM that does not except cirrus , well all the ATMs in Maryland takes cirrus. So I tried to call back I was disconnected 15 times before reaching someone. She told me that cannot give me no information on when everything will be back up so i ask to speak with a manager she kept me on hold for almost an hour. Rush Card has poor customer service and I think it is wrong that people has gain intrest to your card and when a problem arouse such as this , they are unable to withdraw money from their account especially when bills are due at the begining of the month. I am very disappointed in rush card and my problem still has not be resolved.
Mr. Simmons, I have signed up for and received my rush card. I am dissatisfied with a couple of things. While it is a good thing to have the card so I don't have to carry a lot of money on me, it is not a good thing whenever I use my card, I am being charge a fee for using my own money. I get charged for the ATM, which is understandable. But to be charged whenever I make a purchase at the grocery store, COME ON NOW. There is a charge for everything, everytime I use my card. That is money getting away from me.
Also, I look at my statement on the 26th. It showed I had a balance of $2 plus. Looked my statement on the 27th and it showed I had a negative balance of $18 plus. I don't spend what I don't have, so how could this happen.
Well, let me explain to you the way it was explained to me. I had make purchases at 2 stores. When they didn't finalized their transactions after 2 days, I was told the money was credited back to my account. I checked and printed out my statements. No where on the printout does it show I had a credit.
Again, I don't spend what I don't have. I think it is unfair that I have this negative balance. If the merchants don't finalize their transaction in 2 days, I feel the money should still be pending on the account until they complete the transaction. Again, I don't see where it was credited back to my account. Now I have a negative balance. I can't withdraw money I don't have and get a negative balance, so why should the company take money that is pending, say they put it back and then take it again and leave me with a negative balance. I work very hard for my money and I am on a tight budget.
Your response to this matter would be greatly appreciated.
Hello Mr. Macon, I am the administrator of the Russell Simmons archive and I really appreciate your heart felt message; however, I cannot assure the Mr. Simmons will contact you regarding your current situation. I too hope that he reads your message and assists you as he sees fit, but again, I have no contact with him and cannont gaurantee you that he will see your message. My appologies. I have updated his archive for better detail than before. Take care and best wishes to you and your family.
Hello, this message is for Russell Simmons and is very important that he read it. Mr. Simmons my name is Roderick Macon and I'm a father of 4 in Chelsea,Al a town outside of Birmingham,Al. The reason for this message is I'm in a perdicament and I need some help. Mr. Simmons before you think that this is another person that's looking for a freeby let me explain my situation. I will make this as brief as possible and try to hit the key points praying that you will contact me so I can fully explain. First of all I'm a victim of a down sizing which has turned my life upside down. This is an effort for me to save my family from being without a home. I need for someone to give me a break meaning if you could purchase the home that we live in and allow me to lease it from you until I can purchase it back this will keep us from being homeless. The break I need is after the home is purchase I would need a minimumog six monhs to save up funds for a launching pad and a good relationship. Mr. Simmons everyone needs a break at some point and I have a plan to get back on track but first I'm praying that you will contact me so I can explain. I along with a partner created a web site in an effort to inspire people and generate funds. The site is www.aswhispered2.com and I have two sections about me signed R.Maurice and the other signed M.Macon. This will give you a brief feel about me and what I'm trying to do. I also have a great business plan but I really need you to contact me and give me a chance. My contact info. is as follow 205-678-7091 hm / 205-678-7404 hm office / 205-533-5349 cell & RMMacon@aol.com. Mr. Simmons I am asking for a hand and not a hand out, and certainly not trying to extort or brive anyone, I really need help ans soon. So please contact me and give me a chance to explain and voice your opinion to me.
Sincerely Rod Macon
P.S. I'm contacting you because I consider you as a mentor and I really need that break of 6 months and not everyone have the means to allow it.
Why I would like to meet Russell Simmons
Since having already met Maynard Jackson, Richard Roundtree, James Avery, Kenny Leon, Jesse Jackson, Johnnie Cochran, Glenda Hatchett, Ossie Davisaand Ruby Dee, Patti LaBelleEvelyn Coleman, Terri McMillan, E. Lynn Harris, Dick Gregory, Henry L. Gates Jr, Pat Conroy, Michael Crichton, Eddie LeVert, Bern Nadette Stanis, Walter Mosley and Jimmy Carter I figure why not meet you as well... Contact Shirley Franklin cause she knows me too!
H-215-941-6141 C-267-939-4140 huskywear@comcast.net
Mr. simmon,I have an avid admirer of yours for years.you truly have inspired me to become a fashion designer of Urban Chothing.What I am asking you,man to man providing for our families,if you could find time in your busy schedule to guide me into the right direction to get my trademark started.You truly are an Icon"The best in the Business"I am a 41 year old male working my fingers to the bone in a Metropolitan Hospital and pursuing my dream to become an urban fashion designer.To be honest I need your help getting my business started,would you be able to sponsor me into the right direction to get a sponsor,if so I would be forever indebted to you. Thank you for taking the time out of your very busy life to read my letter.
